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Return Policy

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1. Introduction

This Return Policy outlines the terms and conditions for returning products purchased from Phaltronghim. Please read this policy carefully before making a purchase.

2. Company Information

Company Name: Phaltronghim

Address: Bredgade 10B, 7400 Herning, Denmark

Email: info@phaltronghim.world

3. Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods.

4. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

Email: info@phaltronghim.world
Postal address: Bredgade 10B, 7400 Herning, Denmark

You may use the model withdrawal form below, but it is not obligatory:

Model Withdrawal Form

To: Phaltronghim, Bredgade 10B, 7400 Herning, Denmark, info@phaltronghim.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

[Product name and order number]

Ordered on / received on:

Name of consumer:

Address of consumer:

Date:

Signature (only if this form is notified on paper):

5. Return Conditions

To be eligible for a return, the product must:

Be returned within 14 days of delivery
Be in its original, unopened condition
Be in its original packaging with all labels and tags attached
Not be damaged or used

You are responsible for the cost of returning the product unless the product is defective or we have made an error.

6. Return Shipping

You are responsible for the direct cost of returning the goods unless we have agreed otherwise or the product is defective.

We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Return Address: Bredgade 10B, 7400 Herning, Denmark

7. Refund Process

7.1 Refund Timeline

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days.

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

7.3 Partial Refunds

We reserve the right to issue partial refunds if:

The product shows signs of use or damage
The product is not in its original condition
Any accessories or promotional items are missing

8. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Products that have been opened and cannot be returned for hygiene or health protection reasons
Products that have been sealed and opened after delivery
Products that have been mixed inseparably with other items after delivery

9. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@phaltronghim.world. We will arrange for a replacement or full refund, including return shipping costs.

Please provide:

Order number
Description of the defect or damage
Photos of the defect or damage (if applicable)

10. Wrong Product Received

If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent and cover all return shipping costs.

11. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

Check your bank account or credit card statement
Contact your bank or credit card company
Contact us at info@phaltronghim.world

12. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

13. Google Ads Policy Compliance

Phaltronghim operates in compliance with Google Ads policies for dietary supplements. Our return policy and product information adhere to these standards:

Geographic Scope: Our return policy applies to customers in Denmark and the European Economic Area, in compliance with EU consumer protection laws and Google Ads geographic targeting policies.
Product Representation: All product descriptions and marketing materials comply with Google Ads policies by avoiding medical claims, guarantees, or exaggerated promises. Pressanora is represented solely as a dietary supplement.
Return Policy Transparency: Our return policy is clearly stated and accessible, meeting Google Ads requirements for transparent business practices.
No Medical Claims: We do not make claims about health outcomes in our return policy or product communications, in compliance with Google Ads restrictions on health-related claims.

14. Contact Us

If you have questions about returns or need assistance, please contact us: